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Returns and refunds
RETURNS & REFUNDS
Sometimes you only realize whether a piece of furniture really fits once you're home.
That's why we offer you a voluntary 30-day return policy .
Regardless of your statutory right of withdrawal, you can return your order to us within 30 days of receipt – the process is simple and transparent.
30-DAY RETURN POLICY
You can return your goods to us within 30 days, provided the following conditions are met:
- Returns accepted within 30 days of receipt
- Item is in its original packaging (OVP)
- No signs of wear or damage.
- Complete with all accessories
Our products stand for quality – and they should arrive back with us in exactly that condition.
RETURN PROCESS
- Register your return by email with us
- You will receive a return label from us.
- Pack and ship the goods securely for transport.
For each return, we charge a flat processing and shipping fee of €3.99 . This amount will be taken into account in the refund.
REFUND
After receiving and inspecting the goods, we will refund the purchase price within a few working days via the originally chosen payment method.
Should the goods show signs of use or be incomplete, we reserve the right to charge a reasonable compensation for the value.
IMPORTANT NOTE
Please note that custom-made or individually configured products may be excluded from the voluntary return policy.
You can find all the legal details in our terms and conditions.